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About Mass General Brigham

Virtual Care Program



The focus of the Mass General Brigham Virtual Care team is to deliver systemic transformation to improve the virtual patient experience and access through technology and innovation. The mission of the Virtual Care team is to enable access to reliable healthcare for every patient at Mass General Brigham, whenever, wherever, and however it is needed. By improving patient access, navigation, and retention, Mass General Brigham can provide seamless care across the entire enterprise system. The Virtual Care team also explores novel technologies and platforms that will simplify and enhance the patient and provider experience.

Virtual Care at Mass General Brigham includes a suite of programs which are designed to create sustainable, lasting change by increasing access for all inpatients through virtual connections which meet both clinician and patient needs. By leveraging these digital technologies, the Virtual Care team can offer high-quality, coordinated care to patients and families via phone, video, and mobile applications. These solutions can improve access and convenience, enhance patient care, create more time for clinicians and patients, and in some areas improve overall care.  

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